Your redemption code should typically arrive via an email from Audi Experience within 2-4 business days of your vehicle purchase or lease. We have seen an increase in the amount of time that it is taking for them to be sent, roughly 2-4 weeks. The email address that this should be coming from is firstname.lastname@example.org. Creating your My Audi profile may also aid in this process.
*On 6/25/2021 Audi Experience sent out an email providing customers who purchased a qualifying vehicle their Always Audi code. Those individuals were unfortunately not provided with their accurate code and are receiving error messages when attempting to redeem the code. A few hours later, a new email was sent out with the corrected code. That corrected code can be redeemed to your account.
You can contact Audi Experience for an update at (800) 822-2834 Monday-Friday 9 AM - 7 PM EST or at https://www.audiusa.com/help/contact-us if you do not have that second email.